Refund policy

At Tiny Treasures, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Below is our refund policy:

Eligibility for Refunds

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging. You must request a refund within 30 days of the purchase date.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Items that are personalized or customized.
• Items that are damaged due to misuse or mishandling after delivery.

How to Request a Refund

To initiate a refund, please contact our customer service team at [email protected] with your order details and reason for the refund. We will guide you through the process.

Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Shipping Costs

Shipping costs are non-refundable. If you are returning an item, you will be responsible for the shipping costs of sending your item back to us.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].